FAQs

Yes it is. However, there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

You do not! However, if it’s your first time signing up for a cleaning, initial introductions always help develop a personable relationship with your home specialist.

If you cancel before 48 hours, you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.

If you cancel within 24 hours, it is a non-refundable full charge.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick or request leave. If that occurs we’ll ask to either reschedule or send a different cleaner.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

You do not! We bring all of our own cleaning supplies and chemicals, but we may need access to a water source for mopping.

A deep clean is recommended for all first-time cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2-hour clean.

The city of Chicago and it's surrounding suburbs.

No, our rates are calculated by the information you provide on our booking page. We provide some of the most competitive rates for the level of service we provide.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes. Our online payment system uses of Stripe, which is one of the world's largest online payment processors. No critical credit card information is stored on our servers and all communication is encrypted with an SSL certificate.